See below our documents relating to Housing ombudsman code of practice and our feedback/complaints forms.

Self-Assessment-Form-2025/26Download
Feedback form -NE-HADownload
Equality and Diversity PolicyDownload
Data protection policyDownload
Complaints form (Jesmond House)Download
Complaints form (Clapham House)Download
COMPLAINT-POLICY – NE-HADownload
MRC Chairmans Annual Report 25-26Download
ANNUAL COMPLAINTS PERFORMANCE AND SERVICE IMPROVEMENTS REPORT 2025/26Download